FAQ




What is the event schedule and lineup?
Golden Hour Episode 1: Who Are We as Canadians?  
Date & Time: Thursday, April 1st at 8 PM EST  

Featuring 
Travis Knights, Curator, 2020 Luminato Artists in Residence  
Markus Aurelyus Jackman, Singer/Songwriter 
Nithya Garg, Dancer & Theatre Artist  
Johnathan Morin, Tap Dancer 
View our website for more details.

How do I make the most of my virtual festival experience?
Explore the lineup. Mark your calendars. Join the conversation. Use the hashtag #Luminato2021 and follow along on social media at @luminatofestival.
Can I watch Golden Hour with my friends?
Even though we’re all at home, we can still experience Golden Hour together! Invite your friends to watch the show and share the streaming link with them.

Is Luminato’s online programming accessible?
To learn more about accessibility at Luminato, please visit our Accessibility page or get in touch at accessibility@luminato.com.
How can I learn more about Luminato?
To stay connected with us, please visit our website. Here you can see what we have coming up and explore dynamic content hubs that give you a deeper understanding of our programming. You can also subscribe to our newsletter, so you never miss an update. 
Follow us on social media @luminatofestival!

How can I support Luminato?
Please visit our website to learn how you can donate to Luminato. Thank you for supporting local artists and arts communities!  
What devices can I watch the service on?

The service is designed and supported for viewing on PC, Android phones and tablets, and iOS phones and tablets. The site is responsively designed and can be viewed on a variety of screen sizes. You may cast to a TV using an Android device for Google Chromecast, or an Apple device for Apple TV.

What kind of internet connection do I need?

Our live internet video streams are delivered via adaptive streaming technologies. We currently deliver video at bitrates ranging from 400kbps to 4,500kbps. Most commercially available ADSL and cable connections should provide sufficient bandwidth for a quality viewing experience.

In order to view a video cast to a large screen TV, a minimum of 5Mbps download speed is recommended. Note that streaming via mobile connections consumes a lot of bandwidth. It is recommended that you consume video content over wired or WIFI connections. Shared hotspots may not provide you with sufficient bandwidth to have a reliable streaming experience.

How do I cast the video to my TV?

There are a few ways to get the content onto a large screen TV:

  1. In order to Chromecast, you need to have a Google Chromecast dongle connected to your TV. Once the Chromecast device is connected to your local home network, you will see a "casting" icon in the player. Press the icon and the video will be displayed on your connected TV. For further information on how to Chromecast visit https://support.google.com/chromecast/answer/6006232?hl=en-CA
  2. To use AirPlay, you will require an Apple TV device connected to your TV and local network. Once this is set up, you will see the option on your iOS device (iPhone, IPad or Mac) to Airplay. For further information visit https://support.apple.com/en-ca/HT204289
  3. If you do not have a wireless device that supports Chromecast or Airplay, you can use an HDMI (or similar connection) on your PC or laptop to display on a TV. For further information visit http://www.techadvisor.co.uk/how-to/laptop/how-connect-laptop-tv-3280787/

New casting technologies are evolving at a rapid pace. Your devices may have their own propriety casting capabilities. Please be advised that due to the rapid changes in technology we are unable to warrant that third -party casting technologies will work with the system.

Casting is supported in Google Chrome (Android and Desktop) via Chromecast and in Safari (iOS and mac OS) via Airplay. At present, no other casting configurations are officially supported in any other browsers.